Monree Terms and Conditions

At Monree, we strive to provide the upmost professional transportation for you at the highest level. For our customers’ reference, please see below our terms and conditions.

Monree is a small boutique provider and if issues arise we prefer to resolve these amicably. Therefore, please always call us first if there is an issue that needs attention, so we can help resolve this.

Please note that the English translation of the Terms and Conditions is provided for the convenience of our non-German-speaking customers.

Only the German-language version is legally binding.

1. General

The terms and conditions apply to all contracts between Monree, represented by Mr. Thierry Lefébure, Großgörschenstraße 7, D-10827 Berlin, and its customers. Deviating terms and conditions shall only apply if and to the extent they are recognized by Monree in writing.

2. Conclusion of Contract

3. Object of Contract

The object of the contract is the transportation of passengers; the customer is not entitled to a particular vehicle, unless specified by contract.

3.1 Transfer Rides / Hourly booking conditions

Monree offers transfer rides and hourly bookings. In order to obtain a binding price, please request a quote on our home page.

3.2 Prices

3.3 Vehicle Class / Availability

If Monree is unable to fulfil the booking, a partner company might be contracted. It goes without saying that the vehicle will also be at least a “Business Class” vehicle such as a Mercedes E-Class, Audi A6, VW Phaeton etc…

If after having taken into careful consideration the interests of the customer, Monree considers it acceptable to appoint on its behalf a third party in whole or in part in order to execute an order for which it lacks capacity, Monree is entitled to do so. In such a case, its liability shall be limited to the careful selection and instruction of that contractor.

3.4 Luggage, animals, children

Please note as a rule of thumb, 3 passengers and 2 pieces of luggage fit into the limousines provided by Monree. In case of excess or bulky luggage, the transportation of children younger than 12 years or the presence of animals not previously mentioned in the booking, Monree can reserve the right to cancel the booking. In that case Monree might still insist to be paid in full.

3.5 Smoking – Cleaning charge

Smoking by the passenger is forbidden in the vehicle.

We may charge reasonable repair or a cleaning charge plus a fee representing loss of earnings for the driver in the event of spillages or in the event that any passenger vomits or otherwise soils, contaminates or damages a vehicle.

3.6 Force majeure

Exceptional situations such as major traffic jams, extreme weather conditions, etc. can be compensated only to a limited extent. This means that waiting periods or last-minute cancellations must be accepted by the customer.

4. Waiting time and delays

5. Cancellations, booking changes and no-shows

6.Credit Card Data

All bookings with Monree can be paid for at the end of your journey by credit card. Please note the credit card information is not stored by Monree. We use iZettle for credit card transactions.

The Following cards are accepted:

iZettle is approved by EMV (Europay, MasterCard and Visa) and adheres to the requirements of the global "Payment Card Industry Data Security Standard" (PCI DSS) for handling card data.

All system development follows the industry-standard OWASP guidelines, and the entire system is hosted in a PCI certified server environment with 24-hour surveillance.


In case of a breach of contractual obligations or in the event of injury to life, limb or health, Monree is liable according to legal regulations. Moreover, in cases of slight negligence, Monree´s liability is limited to three times the contract price. Regardless of the previous provision, liability for property damage is limited to € 1,000 per passenger if intent or gross negligence were absent.

8. Place of Jurisdiction, applicable law, severability

1. Exclusive jurisdiction is Berlin.

2. The applicable law is the law of the Federal Republic of Germany.

3. Should any provision of these Terms and Conditions be invalid, the validity of the remaining provisions shall not be affected.